FAQ

Orders print and ship from 3rd-party fulfillers worldwide.After you place your order,it's routed to one or more 3rd-party fulfillers based on the delivery location and product types. Then the 3rd-party fulfiller prints and ships on behalf of the independent artist.Orders with different types of products may come from different printers because theyspecialize in specific print-on-demand products.This means your order can arrive in separate packages, at different times, and from different countries.However, most 3rd-partyfulfillersare in the same region as the delivery address.

If your order’s estimated delivery time has passed, here’s what you do:

Wait a bit more. Unfortunately, shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, not a guarantee.
Reach out to the carrier. You can contact the carrier service directly to get information about your shipment.
Get in touch with our customer support team. Let us know about your delayed shipment, and we’ll check the latest delivery updates. We may ask you to wait a few more days to receive the order. You can reach us via chat or send an email to imkimyu@gmail.com.
If you still haven’t received any news about your shipment after completing all the steps mentioned above, please fill out a problem report. Submit your claim no later than 30 days after the estimated delivery date for packages lost in transit. Then, we’ll take a look, and if the fault is ours, we’ll reship your order at no expense to you.

We may ask for your help before doing that, like confirming that the shipping address is correct. You should also double-check whether your customer contacted their local post office to locate the lost order.

Remember that we can’t reship an order if tracking information states it was delivered, but your customer says they haven’t received it. In this case, any replacements would have to be at your expense.

To calculate Estimated Delivery Time (EDT), we follow a simple equation:

estimated fulfillment + estimated shipping = estimated delivery time

Our average order fulfillment takes 2–5 business days for all production techniques.

We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.

But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:

• Issues with print or embroidery files
• Products being out of stock
• Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions

Nonetheless, we work hard to meet our delivery estimates with each order. 

If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.

Typically, the average delivery time is 15 days.

Some of our products come individually packaged to protect their shape and provide extra durability. Here are the products we may ship separately.

Shipping outside the United States may result in customs duties depending on the destination country. Fees may vary depending on order amount, country restrictions, and other factors depending on the product itself. Your end customer is responsible for these fees. All fees are paid by the end customer to the appropriate customs authorities.

When setting or manually editing retail prices, keep in mind that customs authorities often calculate duties/fees based on the reported retail price.

If your store collects VAT, we do not currently offer a way to display VAT paid or VAT ID on shipping labels or packing slips.

If you’re located outside of Europe and don’t sell to Europe, the prices you see on product pages don’t include applicable tax.
The final price you pay will be different from the listed price and depend on where you ship your products.

We include the VAT in product prices you see on product pages if:

• Your default selling preference is set to France, Germany, Italy, Latvia, Spain, the UK, and Europe
• Your default selling preference is set to Worldwide, and you’re located in the European Union (EU), the UK, Norway, Switzerland, or Liechtenstein (we’ll check
• your IP address)
  You haven’t set up your default selling preferences but are located in the EU, the UK, Norway, Switzerland, or Liechtenstein (based on your IP address)

The VAT rate we’ll apply depends on your selected default selling preference: If you haven’t set up any default selling preference, but your IP address belongs to a country in the EU, the UK, Norway, Switzerland, or Lichtenstein, we’ll use the VAT rate of this country. 

If you haven’t set up any default selling preference, but your IP address belongs to a country in the EU, the UK, Norway, Switzerland, or Lichtenstein, we’ll use the VAT rate of this country.

We don’t ship to some countries because of legal restrictions or shipping carrier limitations. 

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 

• Crimea, Luhansk, and Donetsk regions in Ukraine
• Russia
• Belarus
• The Gaza Strip region in Palestine
• Ecuador
• Cuba
• Iran
• Syria
• North Korea 

Please note that Russia’s war in Ukraine severely limits shipping to Ukraine. For now, we’re only able to ship products fulfilled in our Latvian facilities.

Additionally, our shipping carriers have a list of countries where they temporarily don’t offer international shipping due to circumstances like natural disasters and other service disruptions. You can review the up-to-date information on the USPS homepage.

Please note that the list of countries where we or our shipping carriers don’t offer international shipping may change.

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.

Or you can go to the Orders section of your Dashboard, open a fulfilled order, and click See tracking to follow orders using our tracking page.

The download period after payment is 1 year. There is no limit to the number of times.

There are no restrictions on how you can use the downloaded images. However, it cannot be sold or transferred to a third party.